Privacy policy

This Website is owned by CarbonStory LLP (hereafter “Company”), a limited liability partnership in Singapore.

We take User privacy seriously and take reasonable efforts to protect it. We have created this Privacy Policy (hereafter “Policy”) in order to share with you our information collection and use practices. AS MORE CLEARLY DEFINED HEREIN, WE WILL NEVER KNOWINGLY SELL OR ASSIGN YOUR PERSONAL INFORMATION WITHOUT YOUR KNOWLEDGE AND/OR APPROVAL. Please read this Policy carefully before sharing any personally identifiable information described below.

By using, registering or placing an order on this website at, you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing web site and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page. You are advised to consult this Privacy Policy regularly for any changes.

This Policy works hand-in-hand with the Terms and Conditions of Use, found elsewhere on the web site. Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms and Conditions of Use.

Personally information

What personally identifiable information does Company collect and how is it used?

When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, email address, home or business address and other information. Company will not collect personally identifiable information from Users while they use the web site, unless they voluntarily provide it to us or authorize us to collect such information. Users may provide other information about themselves, in addition to the mandatory Personal Information (hereafter “Voluntary Information").

Company may use or disclose User’s personally identifiable information to:

  1. Operate and manage the Company web site;
  2. Enable you to participate in interactive features of our service, when you choose to do so;
  3. Provide products/services that have been requested by User;
  4. Respond to other inquires or requests by User.
  5. Provide User with information about specials, sales or new products or services that Company will introduce in the future.
  6. Its partners and/or vendors in order to fulfill orders from User.

In order to provide the best services to User, Company may disclose User name on certain pages at (hereafter “Company web site”). We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell User information to any 3rd-party not affiliated with Company, without consent, except in connection with the sale or merger of Company or the division responsible for such services provided.

Company may also use such Voluntary Information for marketing its products and services to User unless User has ‘opted out’ of receiving such marketing information from us. User may ‘opt out’ by contacting Customer Service at
Company may, from time to time, send or post surveys or requests for User Feedback in order to help us make our web site and services better. Any responses we receive from Users will be used only to evaluate our web site and services and no personally identifiable information from respondents will be shared with any non-employees of Company, except that information provided in the Feedback/Comments areas.

Company may, from time to time, send notices about special offers, promotions or contests. If User signs up to participate in any of these, we will collect User’s email address. If you are chosen for a promotion or as a winner in a contest, you give Company permission to use your name, image and other information about you, for marketing purposes.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Non-personally information

What non-personally identifiable information does company collect and how is it used?

Company collects and tracks certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.
Company may use and disclose non-personally identifiable information for any number of reasons, including but not limited to, working with business partners and improving our web site and services

Does Company have a newsletter?

Company regularly sends out a Newsletter via email (hereinafter "Newsletter") to all Users (unless they have ‘opted-out’). In these Newsletters, we may inform you about new features from Company and about the upcoming week’s events or special promotions.
User may choose to unsubscribe from the Newsletter at any time by sending an email to Customer Service at

Disclosure of your information

The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at

You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

We will always take steps to ensure, so far as reasonably possible, that your information is used by third parties in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Social Networking

If you choose to link your account on our Web Site with a social networking service, Company and that service may share certain information about you and your activities. With your consent, we also may share information about your activities, with that social network’s users.

Facebook and Company have developed a process that allows you to connect your Company account with your Facebook account. When you connect your accounts, you authorize Company and Facebook to share certain information about you with each other. With your consent, we may also share information about your activities on the Web Site with Facebook and its users including publishing your activity to Facebook. This section provides information on how this sharing works.

If you connect your account on our Web Site and your Facebook account, Company will ask you if you want to automatically share information about your activities to Facebook. When you choose to share information about your activities with Facebook, Facebook may make that information visible to Facebook users in accordance with applicable law, the Facebook Data Use Policy, and your Facebook privacy settings. We recommend that you familiarize yourself with Facebook’s Data Use Policy and privacy controls.

When you connect your accounts, Company will access the list of all your Facebook friends and import them to our Web Site. All of your Facebook friends who have also connected their accounts will be connected to you on our Web Site. Any Facebook friend who connects his or her accounts at a later date will also automatically be connected to you on our Web Site.
Although Company imports all of your friends from Facebook, the Company and Facebook privacy settings are separate. This means that your Facebook privacy controls do not control who can see your activity on the Web Site. As a result, if you choose to connect your Facebook and Web Site accounts and enable sharing, then all of your Facebook friends will be able to see your activity when they use our Web Site.

In addition, if you visit our Web Site while logged into Facebook, then Facebook may be able to identify you and to associate the technical information provided by your web browser with other information that Facebook already has about you.

Common doubts

Is my information private with company merchants and advertisers?

The Company web site may contain links to various 3rd-party web sites and the external web sites of our advertisers and/or 3rd-party partners. Each of these web sites may have a Privacy Policy that differs from that of Company. This Policy does not cover the Privacy Policies of other web sites. We urge Users to check the Privacy Policies of each web site that you may visit or interact with.

The only Voluntary Information that may be shared between Company and one of our partner web sites is that which pertains to information used in the furtherance of tracking an order and providing User with correct information regarding same.
Order information, including order numbers and amounts, may be available to Company, affiliate merchants and 3rd-party affiliate program management companies, for accurate tracking purposes. Company will not release this information to other parties unless you request it.

Company may provide banner and other advertising on its web site, from Google and other third parties, that may place and read cookies on your browser, or use web beacons to collect information in the course of advertisements being served. If you are concerned about your Privacy regarding these advertisements, please refer to Google’s (or other third party) Privacy Policies.
What about data security?

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

Company requires that our advertisers and partners ensure the security of the data that Users provide to them, however, in the event of a breach of their security measures, User agrees that Company will not be liable for any losses or damages.
Company limits access to personal information about Users to employees, for whom we reasonably believe it is necessary, in order to provide products or services.

May I see the information company collects about me?

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at

Can I Opt-out?

Company gives Users the option to remove personally identifiable information from our list of active Users.
You may also choose to opt-out of certain communications from Company, such as our Newsletter.
If you want to unsubscribe or opt-out of communications from us, send an email to Customer Service at
Company is not responsible for removing User’s personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this Policy.

Where is the web site located?

Company web site is maintained in the United States and User consents to personal information being stored and processed in the United States as specified in this Policy.

What is the minimum age to use this website

Use of and products/services are intended for persons who are eighteen (18) years or older, or business entities. If a User is under eighteen (18) years, they may use only with the consent, approval or authorization of their parent or legal guardian.

If proof comes to the attention of Company that an individual User is under the age of eighteen (18) years, and is accessing our services and/or products without the consent, approval or authorization of their parents or legal guardian, Company will immediately terminate such account.

Where can I access this policy?

This Policy is accessible from the Home Page of the Company web site, under the link “Privacy Policy".

What is the effective date of this privacy policy?

This Privacy Policy was last updated, and became effective, on January 31, 2013.


Company never uses or installs spyware on User computers, nor do we use spy ware to retrieve information from User computers.

Payment Partners

Company relies on Paypal for credit card payments, and all Users are subject to their individual terms of use, privacy policies and other legal requirements, which Users can review at the following link:

Do we use cookies?

When you access, we may place small data files called cookies on the device you use. We use these technologies to do things like:
·        Ensure that you are a CarbonStory user to help prevent fraud and promote safety
·        Customize content for you according to your saved preferences
·        Keep track of items you add to your shopping cart

We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.
We also use services such as PayPal for our secure payments and Facebook to interact with other users. These services also make use of cookies. You can read their cookie policies here:

PayPal we use cookies


Your Consent

By using the Web Site and the Services, you are consenting to our processing of Voluntary Information and non-personally identifiable information as set forth in this Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred to the United States and processed and stored there under these privacy standards. By using the Web Site and providing information to us, you consent to such transfer to, and processing in the United States. Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. The Company abides by the ”safe harbor” frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program.

Section titles

The section titles used in this Policy are purely for convenience and carry with them no legal or contractual effect.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to

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